Feren (feren) wrote,
Feren
feren

  • Location:
  • Mood:
  • Music:

I love these tickets, really

Got a ticket in my helpdesk queue from 6/11 that I just got around to looking at today. The summary was chosen from a pull-down menu of available options, and is fairly succinct: Network - VPN Connectivity Problem. I think to myself, Okay, so it's some sort of problem. Let's see what their issue is! I open the detail description pane in Remedy and what do I see? Having a problem connecting through the VPN.

Really? That's all? That's it? No information about what you're doing, what the error code is, how I can recreate this problem?

Dear $EMPLOYER helpdesk: I hate how you allow users to "self service" and submit a ticket on their own, because there's no way this should have made it to the Engineering support tier with a description that uselessly vague and open.
Tags: 2009, gruntle, work
Subscribe
  • Post a new comment

    Error

    default userpic

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 14 comments