It didn't take me too long to figure out what the problem was -- the installer was a wank and he cut out pretty much everything she had wired in herself, replacing it with only a connection to the standard red/green wires of pair #1 -- a pair that is not used anywhere in her house. What did take me a while was identifying the wires that served her office and kitchen, then figuring out how everything was supposed to be connected -- the Bell technician made a right mess of things, interconnecting two or three pairs with lots of button crimps. I hate button crimps.
It's been a long time since I worked with telephone service but it felt good to get back to the basics, as it were. Telephones (especially the push-button multi-line telephones) were fascinating to me when I was young and they are what eventually sparked my interest in networking. It was a happy coincidence for me that computers were moving in that direction as well. When I started college for my B.S. in Telecommunications and Management, my first classes focused around voice communications and the various laws and theories that drive this ubiquitous service. In fact, that's how H.K. and I first met -- she was the TCom Lab supervisor who helped set up my first class's lab final. It was a "practical" exam where I had to troubleshoot and repair 3-5 different problems that were keeping an analog telephone from working (a cut phone line, cotton in the receiver, a disconnected Tip line, etc). Funny how 12 years later I'm coming full circle, isn't it?