Tonight I found that my MacBook refuses to acknowledge that it has a battery installed -- or the battery is completely boned. Either way, the net result is the same: without the AC adapter plugged in, this little laptop doesn't go.
This laptop is only one year and five months old, it ran out of warranty faster than I could blink and it has two major technical problems (one of which is unexplainable and apparently unfixable). Meanwhile, my Dell laptop is just over three years old and, while a bit heavy and outdated on the processor side of the shop, is still ticking along nicely... and Dell actually gave it a warranty extension as I mentioned previously. My MacBook has always been babied. My Dell has seen long, hard use at conventions and on the road, even going to Florida with me a few years ago in place of my work-issued laptop. In my mind there is absolutely no excuse for this level of Suck and Fail. I'm hearing a lot of "That's what you get for buying first generation hardware," but in the laptop business when isn't it first generation? The model name stayed the same but in going from the Core Duo to the Core Duo 2 the MacBook inherited a new chipset. To me that sets the clock back to "first generation." And regardless of this so-called "second generation," the reports of problems keep flooding in. Clearly, adopting a "Wait and see" attitude with this product doesn't save you from the suffering.
Apple, I want to love you. I really do. Your designs are elegant and OS X is pretty much everything I could want in an operating system. But it's clear you've not learned anything from your PC-manufacturing cousins about build quality or how to treat a customer. Just look at AppleDefects.com for a laundry list of your unsolved issues. In the 1988 episode of Red Dwarf titled "Balance of Power," the Rimmer character told Lister, "You always become the thing you hate the most." I think that's true, Apple. You've taken on qualities from Microsoft and $INSERT_PC_BRAND_HERE that you love poking fun at in your commercials. Maybe you haven't figured it out yet, but you've got the worst of both worlds going for you right now -- you make software and hardware. You have an OS that seems laden with glitches (Leopard is apparently to OS X what ME was to Windows) and buggy hardware. I only know about the former via second-hand experience, I admit. But I'm not going to find out any time soon because I'm sticking with 10.4 on my laptop: I don't need the additional shit this upgrade seems to bring to the table. But I certainly am experiencing your legendary hardware. And I hope your legendary hardware is enjoying its experience of screwing me over and over again.
Until you get your shit together I'm going to put my plans of buying a MacPro workstation aside and just keep building WinTel boxes for my gaming and photo work. Yeah, I find building and burning in my own systems to be absolutely fucking maddening... but at least the cost of the frustration comes in at about half the dollar amount you want to charge me and when a portion of the hardware bones itself? I can actually go to any number of retailers and buy a replacement part.
Volunteering for your firing line