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Technology sucks. - Paint It Black — LiveJournal
Living the American dream one heartbreaking piece at a time
Technology sucks.
From Amazon's auto-generated shipment notification, I give you this laugh-tastic bit of information.
Items shipped on June 24, 2007:
Delivery estimate: July 3, 2007 - August 17, 2007

I can expect the package between July 3rd and... August 17th? So the most accurate estimate this multi-million-dollar marvel of logistics can give me for a box shipped on the 24th of June spans... six weeks!

I'm compelled to ask, again: are we in the future yet?

Let me see your face again

Tags: , ,
Current Location: Z'ha'dum
Current Mood: confused confused
Current Music: Creed - What If

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mwalimu From: mwalimu Date: June 26th, 2007 01:12 am (UTC) (Link)
If an item is backordered they might not know any better than that when they'll get their next shipment in so they can ship your order.
linnaeus From: linnaeus Date: June 26th, 2007 01:21 am (UTC) (Link)
Well, the notification says that it shipped on the 24th. I'm guessing that the Panfah ordered a bridge or something, and it has to be barged to his home from the foundry.
spoothbrush From: spoothbrush Date: June 26th, 2007 02:56 am (UTC) (Link)
I love those. I love them best when I get my order several days before it's supposed to show up. I just try not to order anything valuable, or breakable.
quoting_mungo From: quoting_mungo Date: June 26th, 2007 08:27 am (UTC) (Link)

And here I thought they only did that for international (as in overseas) slow-shipping orders. Where it's perfectly valid, as the post office themselves will give you about a month span where things will arrive if you choose ground shipping.

wolfbrotherjoe From: wolfbrotherjoe Date: June 26th, 2007 11:32 am (UTC) (Link)
If I worked at it, I could probably come up with several valid reasons why - but my best wager is simply that they give themselves lots of wiggle room so that if it doesn't come within the estimated delivery date, they don't get sued.
captain18 From: captain18 Date: June 26th, 2007 12:44 pm (UTC) (Link)
It's probably less epic than lawsuits and likely more toward customer service handling in general.

Customer: "ZOMG I ordered this five minutes ago why isn't it here yet?"

Rep: "OMGWTFBBQ we gave you a timeframe of 2 weeks, you ass. Plus you ordered your shit after 5:00pm on a Friday and Monday is a holiday, so processing doesn't start until Tuesday. Wake up and smell the goddamn coffee."

Customer: "You suck. Can't you send it any faster?"

Rep: "First off jagbag, you waited until everybody went home for the weekend before deciding you wanted something. Then you selected slow-boat-to-China shipping because you're such a fucking tightwad you can sit on a penny and squeeze a booger out of Lincoln's nose. We even told your illiterate ass how long it will take to ship your crap before you confirmed the order."

Customer: "Don't you know the customer is always right? Why don't you get off your lazy ass and go fill my order right now?"

Rep: "Ok, because you're such a super repeat customer who's ordered from us never before and has done $5 worth of business with you in that whole time I'll walk down to the warehouse and do that. BTW, I'm in New York and the warehouse is in Atlanta. Can you hold?"

Customer: "Fucking jerk, you wouldn't know customer service if it bit you in the ass. Give me the president of your company, I'm going to have you fired."

Rep: "Okay, moron, once again it's AFTER 5:00 ON A FRIDAY. Do you think the president stays here past 2:30 on a sunny Friday? He's out on the fucking golf course while I sit here listening to you bitch."

Customer: "The nerve! Fine, give me your site manager."

Rep: "Hello? Friday? Five o'cock? I mean o'clock? The only goddamn person with higher authority is my direct fucking supervisor and he's at lunch."

Customer: "Okay, assmunch, I'll wait right here on hold with you until he gets back."

...Well, okay, that's a little embellished. But you get the general idea.
roho From: roho Date: June 26th, 2007 03:24 pm (UTC) (Link)
Let me know how it drives when it shows up!
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