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Today I spent almost fourteen hours on the phone with Cisco's TAC --… - Paint It Black
Living the American dream one heartbreaking piece at a time
Today I spent almost fourteen hours on the phone with Cisco's TAC -- 7:30 AM To 9:00 PM. At least the 8th floor is up and running again. I guess that's why we pay them two million dollars a year for support services, right?

Now that I'm home it is time for gin, cuddling with Ra and then sleep. Tomorrow I partake in stir-fry... assuming I wake up in time.

I'm here and waiting for you

Current Mood: exhausted exhausted
Current Music: South Park

3 thoughts or Leave a thought
fiskblack From: fiskblack Date: December 11th, 2004 04:42 am (UTC) (Link)
Heh. Give Rah some fuzzles for me. Right on his big fluffy head!

Jay Naylor
frostyw From: frostyw Date: December 11th, 2004 10:54 am (UTC) (Link)
This is what I'm getting myself into? *Runs away screaming!*

Actually, we have very little Cisco gear under our management, almost all of it is managed by MCI, but I could see the same happening with our preferred vendor. Actually, we've been working a ticket off and on about an alleged duplicate packet/slowdown issue that comes about when we activate the backup firewall on our critical financial application. The vendor was in last week, and we had determined that the duplicate packets were just a function of a bug in the port mirroring code for that router. They wanted to do an in-line trace, but the financial folks wouldn't allow it. But they also complain that they don't have their redundant system online. We were going to do this in-line trace Thursday, then that wasn't good, then Friday, but now they're doing stress-testing on a new application on Friday. Thankfully I'm out this coming week.

Whoops, this became a rant all its own. My apologies.
captain18 From: captain18 Date: December 11th, 2004 11:27 am (UTC) (Link)
3 thoughts or Leave a thought