March 18th, 2004


(no subject)

My personal server started acting flakey again, just to remind me that servers need attention too. I noticed the problem at 10:40 or so and was able to get logged back in by simple dumb luck. Thinking I might be able to head this problem off at the pass by giving it a little reboot love I issued the command at 1100. Guess what? It's 1138 now and still no sign of it being back. I sent in a support request to ValueWeb, and maybe if they power-cycle it physically the darn thing will rise from the grave.

I'm really tired of this. I'm tired of people being dependent upon "my" equipment for services. I'm tired of wrestling with supporting a piece of hardware that's over a thousand miles away. I'm tired of paying $60 a month for a machine that crashes as frequently as this one does, especially when I can't actually do anything to fix it. Mostly I'm just tired, period. Maybe I should hang up my hat, get a HotMail account like everyone else and stop playing service-provider. I'll save money and have a hell of a lot less hassle.

In other frustrating but equally unimportant news: the guy over at Barrett's Antenna & Service still hasn't fixed my Onkyo receiver. He's done some troubleshooting, identified there's a heavy draw on the 12v bus, but doesn't know what's causing it ... so can't fix it yet. I also got a call from the siding contractor -- the replacement fascia for Z'ha'dum has been ordered but won't be here until the 29th of March at the earliest because of the unique color.

I think I'll go sit in the Expedition and listen to some Blue Man Group during lunch, or maybe go drive around town for a little bit.
  • Current Music
    Hard disk in my workstation being noisy

Server update...

Panther's back as of 2:23 PM.

At this point I have to say Valueweb doesn't impress me at all, and here's why: They sent an e-mail at 1:07 PM stating "the server is being rebooted." Apparently in value-Speaq that actually means "We'll get around to rebooting it in the future if we feel like it." Crazy me, I expected they were doing what they said, so when I checked at 1:20 I was upset to find the server wasn't responding. I tried again at 1:30, 1:40, 1:50 and 2 PM... still the server wasn't answering. When I finally got in at 2:20 the system had been up for a whole 8 minutes, meaning they rebooted it physically at some time around 2:10 PM. Thus I deduce that Valuweb waited an hour after sending the e-mail... or the server takes an hour to boot. Since this isn't an AS/400 and is in fact a 1.5GHz or greater machine I think I can safely rule out the long POST explanation.

I wouldn't be so annoyed if they'd just sent me the email saying "We'll reboot it in forty-five minutes" or something to that effect. Sending me an e-mail saying "The server is being rebooted" makes it sound sort of like the actual process is occuring as they write the letter, which it clearly wasn't.

Either I'm going to track down a new colocation facility, or I'm going to just throw my hat in and quit. Not sure which yet.
  • Current Music