January 24th, 2004


Or maybe not...

Well, I just got a status update from the folks at Speakeasy that had a number of problems listed on it, so I gave their tech support department a call and started asking some questions. What I came to find out is that they won't provision my line because my local service is through a 3rd party provider -- AT&T, as I mentioned earlier. They said they will work with 3rd party voice providers in my area such as Verizon, but AT&T isn't cooperative. Keep in mind that I've had this phone line for four days now, and I've already incurred a bill of $63 just to have it installed. Also keep in mind that Speakeasy didn't mention this little snafu with 3rd party providers anywhere on their page or during the order process. According to the tech the bottom line is that if I wanted to get DSL provisioned from SpeakEasy I had to change my service to SBC.

I don't think so.

Grinding my teeth I told the tech to cancel my order, and I couldn't resist a parting shot before ending the call. "I'll go over to Comcast and order a cable modem instead," I said. "How much do you want to bet they don't care who I have phone service with?"

Absolutely astounding. No wonder cable modems are taking dominance over DSL in the broadband market